Shipping policy
Last updated: 4 September 2026
This policy explains how Screenie Parts (the trading name of Screenie Limited) dispatches and delivers orders placed on parts.screenieltd.com.
We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland), including the Channel Islands and Isle of Man. We do not currently ship outside the UK. If you are outside the UK and would like to order, email us and we will let you know if we can help.
All parts are held in stock in Leeds and are inspected and packed by us. Orders placed before 2pm Monday to Friday are normally dispatched the same working day. Orders placed after 2pm, at weekends or on bank holidays are dispatched on the next working day. You will receive an email with tracking details when your order has been posted.
Occasionally an item may be temporarily out of stock. If this happens we will contact you within one working day to offer a replacement, a wait, or a full refund.
Delivery costs are calculated at checkout based on the service you choose and the weight of your order. Our standard services are:
|
Service |
Typical delivery time |
Tracking |
|
Royal Mail Tracked 48 |
2 to 3 working days after dispatch |
Fully tracked |
|
Royal Mail Tracked 24 |
1 to 2 working days after dispatch |
Fully tracked |
|
Royal Mail Special Delivery Guaranteed by 1pm |
Next working day |
Tracked, signed for and insured |
Delivery times are estimates provided by the carrier and are not guaranteed except where a guaranteed service is chosen. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and the Isle of Man may take a day or two longer.
Replacement screens and glass are fragile. Every screen is shipped with its protective films in place, sandwiched between rigid protective layers and packed in a box with cushioning so that it cannot move in transit. Smaller items such as screen protectors are sent in padded envelopes.
You will receive a tracking number by email once your order is dispatched. You can track your parcel on the Royal Mail website. If tracking has not updated within 3 working days of dispatch, please contact us so we can investigate with the carrier.
If nobody is available to receive the parcel, the carrier will normally leave a card and either attempt redelivery or hold the item at your local delivery office for collection. Parcels that are not collected and are returned to us will be refunded, less the original delivery charge, once received back. If you would like the item re-sent, a new delivery charge will apply.
Please check your delivery address carefully at checkout. We are not able to change an address once an order has been dispatched. If an order is returned to us because of an incomplete or incorrect address, we will contact you to arrange re-delivery at your cost, or refund the item price less the original delivery charge.
If your order has not arrived within 10 working days of dispatch, or arrives damaged, contact us at casinatoruk@gmail.com with your order number. For damaged parcels, please keep all packaging and send us photos of the outer box and the item. We will send a replacement or issue a refund and handle the claim with the carrier ourselves. Risk in the goods passes to you when they are delivered to the address you gave us.
Screenie Parts (Screenie Limited)
25 South Farm Road, Leeds, England, LS9 6NY
Email: casinatoruk@gmail.com
Phone: 07934 316684