Refund policy
Last updated: 4 September 2026
Screenie Parts is the trading name of Screenie Limited (company number 16432563), 25 South Farm Road, Leeds, England, LS9 6NY. This policy explains your rights to cancel, return and get a refund on parts bought from parts.screenieltd.com. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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Changed your mind? Return unfitted, unused items in their original condition within 30 days of delivery for a full refund of the item price.
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Faulty on arrival? Tell us within 30 days and we will replace the part or refund you in full, including return postage.
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Warranty: replacement screens, back glass and other components are covered against manufacturing defects for 12 months from delivery.
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Please test before you fit. Screens and other components should be connected and tested before adhesive is applied or the device is sealed. Parts that have been fitted, glued or modified cannot be returned unless they are faulty.
1. Your 14-day right to cancel
If you are a consumer, you have a legal right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. To exercise this right, email us at casinatoruk@gmail.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back to us.
We will refund the price you paid for the goods plus the standard delivery charge (if you paid one) within 14 days of receiving the goods back, or of you providing proof of postage, whichever is earlier. We may reduce the refund if the value of the goods has been reduced by handling beyond what is necessary to inspect them.
2. Our extended 30-day returns promise
On top of your legal right, we accept returns of unfitted, unused items in their original packaging for up to 30 days from delivery. Return postage for change-of-mind returns is your responsibility. Refunds under this promise cover the item price only.
3. Faulty, damaged or incorrect items
All parts are inspected before dispatch, but if an item arrives damaged, does not work, or is not what you ordered, please contact us within 30 days of delivery with your order number, a description of the problem and photos or a short video where possible. We will either:
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send a replacement part at no cost, or
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issue a full refund including any delivery charge you paid.
We will cover the cost of returning a faulty or incorrect item, either by sending you a prepaid label or refunding reasonable postage on receipt of a tracked postage receipt.
Replacement screens (LCD/OLED displays and digitisers), back glass assemblies and other internal components are warranted against manufacturing defects for 12 months from the date of delivery. If a covered part develops a fault during this period, we will replace it or, if a replacement is not available, refund the price paid.
The warranty does not cover:
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physical damage after delivery, including cracked or shattered glass, bent frames, torn flex cables or damaged connectors;
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damage caused during installation, including tears to the flex cable, damage from excessive heat or force, or liquid contact;
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problems caused by faults in the device itself (for example a damaged logic board, backlight circuit or connector on the phone);
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software-related warnings such as "Unknown Part", "Important Display Message" or True Tone/Face ID limitations that result from the device manufacturer's software restrictions on non-original or transferred parts;
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screen protectors, adhesives, tools and other consumables once opened or applied;
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normal wear and tear.
5. Items that cannot be returned
Unless faulty, we cannot accept returns of:
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parts that have been fitted to a device, had adhesive applied, or had protective films or seals removed;
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screen protectors that have been opened or applied;
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items that have been modified, marked or damaged after delivery;
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items returned without an order number that we cannot trace to a purchase.
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Email casinatoruk@gmail.com with your order number, the item(s) you want to return and the reason. We will reply with a returns reference and the return address.
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Pack the item securely in its original packaging with the protective films in place. Screens should be sandwiched between rigid card or foam. We cannot refund items that are damaged in transit because of inadequate packaging.
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Include a note with your order number and returns reference.
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Send the parcel using a tracked service and keep your proof of postage. The item remains your responsibility until it reaches us.
Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are made to the original payment method within 14 days of receiving the item. Your bank or card issuer may take a few extra days to show the refund on your statement. If a refund is refused because the item is not in a returnable condition, we will explain why and can return the item to you at your cost.
If you ordered the wrong part for your model, the quickest option is to return the unfitted item for a refund and place a new order for the correct part. If you would prefer a direct exchange, let us know when you request your return and we will arrange it where stock allows.
9. Trade and business customers
If you are buying in the course of a business, the 14-day cancellation right and 30-day change-of-mind returns do not apply, but our 12-month parts warranty and our obligations for faulty or incorrect goods do.
Screenie Parts (Screenie Limited)
25 South Farm Road, Leeds, England, LS9 6NY
Email: casinatoruk@gmail.com
Phone: 07934 316684